Terms & Conditions
- Introduction:
- Estate Greens is dedicated to providing high-quality products and services to our valued customers. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions.
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- Responsibility and Liability:
- Estate Greens is not responsible for the quality of the results of growing. For example, if you fall ill due to what is grown, we are not liable.
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- Safety Regulations:
- For the safety of all, we strictly prohibit any activities that may cause harm, including but not limited to installation, usage, growing, moving, and storing of our products.
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Privacy Policy:
Estate Greens values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data.
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- Information Collection:
- Estate Greens collects personal information such as name, email, phone number, and shipping address from users to process orders and improve customer experience.
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- Data Handling and Security:
- All information collected is stored securely through Wix and our private data sheets to prevent unauthorized access or disclosure.
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- Cookies and Third-Party Services:
- We may use cookies or third-party services to enhance user experience and analyze website traffic. Wix may also collect user information as outlined in their privacy policies.
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Shipping Policy:
Estate Greens aims to provide efficient shipping services while ensuring customer satisfaction. Our Shipping Policy outlines our methods, delivery times, costs, and international shipping terms.
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- Shipping Methods and Times:
- Orders are processed and shipped within 3-4 business days. Customers will receive tracking information for orders over $50.
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- International Shipping:
- We currently offer shipping within Canada and the USA. International orders may be subject to additional shipping fees and import taxes.
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- Shipping Costs and Tracking:
- Shipping costs are calculated based on product weight and current shipping rates. Customers can track their orders through the provided tracking information.
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Refund Policy:
Please review our Refund Policy carefully before making a purchase. Estate Greens strives to provide exceptional products and services, but refunds and returns are subject to specific conditions.
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- No Refunds Policy:
- Estate Greens does not offer refunds or returns on products unless there are exceptional circumstances, such as a product defect.
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- Eligibility for Refunds:
- If you encounter an issue with your order, please contact us directly. We will assess your situation and determine if you are eligible for a refund or replacement.
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- Exceptional Circumstances:
- Refunds may be considered in exceptional circumstances, such as receiving a damaged product or an incorrect order. Please follow the instructions provided to resolve any issues promptly.